Cookie policy

1. What are cookies?

A cookie is a small piece of information that a website requests from your browser. They are stored on your device, mobile terminal or other electronic devices through which a user accesses the internet, in order to help the user navigate the website efficiently, perform certain functions/actions and allow the website to "remember" the user's actions or preferences over time.

2. How and why do we use cookies?

2.1. Purposes

Our website uses cookies primarily for the following purposes:

to remember individual user actions and preferences;
to ensure the proper functioning of the website and enhance its performance;
to help users perform various activities without having to re-enter information when navigating from one page to another or when returning to the site later;
for online behavioral advertising and to display ads relevant to what the user has previously searched for;
storing cookies on your computer provides an easy and convenient way to personalize or improve your experience on our sites and to make your next visit more enjoyable.

We will not use cookies for purposes other than those mentioned in this policy.

2.2. Website Privacy Policy

The website's Privacy Policy aims to provide detailed information about the personal data we collect from you or that you provide to us through our website and how it will be processed by us. The Privacy Policy is a separate disclosure from the Cookie Policy, containing information about all data collected through our website, including through cookies.

The Privacy Policy is easily accessible on our website. It provides information regarding our identification data, the types of personal data processed, the purpose for which they are processed and the legal basis on which the processing takes place, whether personal data is disclosed to other parties, indicating them if applicable, information regarding data transfer abroad, data storage duration, data security, consequences in case of refusal to process data, as well as the rights of data subjects regarding the processing of personal data.

3. How do you control cookies?

Most browsers support cookies, but users can configure their browsers to refuse them and delete them whenever they wish. You can control and/or delete cookies as you wish. You can delete all cookies already stored on your computer and you can configure most browsers to prevent cookies from being stored. However, if you do this, you may have to manually adjust certain preferences every time you visit a site, and some services and functionalities may not work. To delete cookies, you can click a button located on the left side of the website interface office@extremegear.ro.

4. What are scripts?

A script is a piece of code (program) used to make our site work correctly and interactively. This code is executed on our server or on your device.

5. What is a web beacon?

A "web beacon" (or a "pixel tag") is a small invisible piece of text, or an image, that is placed on a website to monitor traffic. To monitor traffic, web beacons can store various data about you.

6. What cookies do we use on this website and for how long?

Strictly necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie List:

Essential

Essential cookies enable basic website functionality. Without these cookies, the website cannot function correctly. They help in using a website by enabling basic functionality.

Cookie Name	Cookie Provider	Cookie Description	Storage Period	Cookie Type
PHPSESSID	Magento	To store the username of the logged-in user and a 128-bit encrypted key. This information is needed to allow a user to stay logged in to a website without having to submit their username and password for each page visited. Without this cookie, a user cannot access areas of the website that require authenticated access.	1 hour	1st Party
private_content_version	Magento	Adds a random, unique number and time to customer content pages to prevent them from being cached on the server.	1 year, 34 days	1st Party
persistent_shopping_cart	Magento	Stores the key (ID) of the persistent cart to enable the restoration of the cart for an anonymous shopper.	Throughout the session	1st Party
form_key	Magento	A security measure that adds a random string to all form submissions to protect data from cross-site request forgery (CSRF).	1 hour	1st Party
store	Magento	Tracks the store view/locale selected by the shopper.	Throughout the session	1st Party
login_redirect	Magento	Keeps the destination page the customer navigated to before being directed to log in.	Throughout the session	1st Party
mage-messages	Magento	Tracks error messages and other notifications displayed to the user, such as the cookie consent message and various error messages. The message is deleted from the cookie after it is displayed to the shopper.	1 hour	1st Party
mage-cache-storage	Magento	Local storage of visitor-specific content that enables e-commerce functions.	1 hour	1st Party
mage-cache-storage-section-invalidation	Magento	Forces local storage of certain content sections that should be invalidated.	1 hour	1st Party
mage-cache-sessid	Magento	The value of this cookie triggers the clearing of local cache storage.	1 hour	1st Party
product_data_storage	Magento	Stores the configuration for product data related to recently viewed/compared products.	1 hour	1st Party
user_allowed_save_cookie	Magento	Indicates whether the shopper allows cookies to be saved.	Throughout the session	1st Party
mage-translation-storage	Magento	Stores translated content when requested by the shopper.	Throughout the session	1st Party
mage-translation-file-version	Magento	Stores the file version of the translated content.	Throughout the session	1st Party
section_data_ids	Magento	Stores customer-specific information related to shopper-initiated actions, such as displaying the wish list, payment information, etc.	1 hour	1st Party

Marketing

Marketing cookies are used to track and collect visitor actions on the website. Cookies store user data and behavior information, allowing advertising services to target multiple audience groups. A more personalized user experience can also be offered based on the collected information.

Cookie Name	Cookie Provider	Cookie Description	Storage Period	Cookie Type
recently_viewed_product	Magento	Stores the product IDs of recently viewed products for easy navigation.	1 hour	1st Party
recently_viewed_product_previous	Magento	Stores the product IDs of previously viewed products for easy navigation.	1 hour	1st Party
recently_compared_product	Magento	Stores the product IDs of recently compared products.	1 hour	1st Party
recently_compared_product_previous	Magento	Stores the product IDs of previously compared products for easy navigation.	1 hour	1st Party

Analytical

A set of cookies to collect information and report on website usage statistics, without personally identifying visitors.

Cookie Name	Cookie Provider	Cookie Description	Storage Period	Cookie Type
_ga	Google Analytics	Used to distinguish users.	1 year, 34 days	3rd Party
_gid	Google Analytics	Used to distinguish users.	Throughout the session	3rd Party
_gat	Google Analytics	Used to throttle request rate.	Throughout the session	3rd Party

8. Consent

When you first visit our site, we will show you a pop-up window with an explanation about cookies. By clicking "I HAVE READ AND ACCEPT", you consent to our use of the cookie categories and modules selected in the pop-up, as described in this Cookie Policy. You can block the use of cookies in the browser you are using, but please note that in this case our site may not function properly.

9. Activating/deactivating and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to change the internet browser settings so that you receive a message every time a cookie file is placed. For more information about these options, please consult the instructions in the Help section of your browser. The automatic deletion of cookies operates according to the table indicated in point 7 of this Cookie Policy.

Please note that our site may not function correctly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after you give your consent again when you visit our site.

Disabling and refusing to receive cookies may affect certain functionalities of the web pages, making the Site impractical or difficult to visit and use.

It is possible to set your browser not to accept cookies, or to change cookie settings. Browsers offer the possibility to change cookie settings, these settings are usually accessible from "Options" or from your browser's "Preferences" menu.

To understand these settings, the following links may be helpful:

You can opt out of third-party cookies from Google Analytics through its ad settings or by accessing https://adssettings.google.com.

If you want to find out more information about third-party cookie settings and privacy related to online advertising, access the following links:

Alternative Dispute Resolution

Any dispute arising between the contractual parties must first be resolved amicably. Only if it is not possible to reach a common agreement amicably

We hereby inform you that, as a consumer, you have the option to contact a local ADR entity for the resolution of a dispute that you have not been able to resolve directly with EXTREME GEAR S.R.L.

What is ADR?

To avoid costly and lengthy judicial procedures, according to the law, ADR is a procedure for out-of-court resolution of national and cross-border disputes regarding contractual obligations resulting from sales or service contracts between a trader established in the European Union and a consumer, through the intervention of an ADR entity that proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are extrajudicial entities. An ADR entity is a neutral party (e.g., a conciliator, mediator, arbitrator, ombudsman, or an appeals board) that EXTREME GEAR S.R.L. will use to resolve disputes if the consumer decides to use the ADR mechanism. The ADR process involves low costs, a simple and fast procedure, being therefore beneficial for both consumers and traders, who can avoid judicial costs and lengthy processes.

How do I file a complaint through the ADR process? If you wish to file a complaint, please contact the national ADR entity below. This ADR entity will be able to answer any questions you may have about the process.

National Authority for Consumer Protection Bulevardul Aviatorilor no. 72, sector 1, Bucharest, 011865, Romania

Tel: 021.307.67.69

Fax: 021.314.34.62 E-mail: dsal@anpc.ro

Web address: https://anpc.ro/articol/935/ce-inseamna-sal

The Alternative Dispute Resolution Directorate within the National Authority for Consumer Protection has the competence to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a trader operating in Romania, in the activity sectors where ANPC is competent.

* This ADR entity is registered in the national register of ADR entities that comply with the mandatory quality requirements established by the ADR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

How is the dispute resolved?

For the purpose of resolving the dispute, the ADR Directorate implements a mechanism for proposing a solution to the parties, according to which, if only one of the parties accepts the proposed solution, the outcome of the procedure is not binding. If the trader does not accept the proposed solution, the ADR Directorate informs the consumer, by conclusion, about the administrative and judicial remedies they can resort to for resolving the dispute.

What are the conditions for accessing the ADR procedure?

The dispute could not be resolved directly with the trader;
The complaint has not been previously analyzed by another ADR entity or by a court of law, nor submitted to another public authority;
The complaint is filed within 1 year from the date it was presented to the trader or from the date of the act that gave rise to the dispute;
The handling of the dispute does not seriously affect the efficient operation of the ADR entity;
The dispute is not filed in bad faith and is not offensive;
The dispute falls within the competence of the notified ADR entity.

Online Dispute Resolution

To resolve disputes that may arise between consumers and traders in the EU or in Norway, Iceland, and Liechtenstein, related to products and services purchased online, the European Commission has provided an online platform for their resolution, without resorting to court proceedings.

The ODR platform is not associated with any trader. You can use it to bring your complaint before an authorized dispute resolution entity.

Dispute resolution entities are impartial organizations or individuals who help consumers and traders reach an agreement out of court. Typically, such a procedure is faster and cheaper than a judicial one.

The ODR platform is easy to use, guiding users step-by-step. It provides translations into all official EU languages and sets deadlines for resolving complaints.

Thanks to the ODR platform, consumers can obtain fair solutions either free of charge or at very low cost, and traders can avoid costly judicial procedures and maintain good customer relations.

The Online Dispute Resolution (ODR) platform provides consumers and traders with a way to resolve disputes related to online purchases both from their own country and from abroad. Specifically, disputes are submitted to alternative dispute resolution bodies (ADR entities) registered on the platform. These are selected by member states according to certain quality criteria and then communicated to the Commission.

More about the ODR platform can be found here:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=RO.

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